NYC Business Solutions is a suite of services delivered through seven NYC Business solutions centers and eight
Industrial Service Providers
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NYC Business Solutions is a suite of services delivered through seven NYC Business Solutions centers and eight Industrial providers across NYC's five boroughs. Each center is equipped with account managers that assist entrepreneurs in launching or growing their business through this set of services. These services include business education, capital access, recruitment and training, Minority/Woman-Owned Business certification, Selling to Government, Navigating licensing and permitting, and financial empowerment.
Work:
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Implemented process improvements through CRM and operations manual
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Provided sales training for all front line staff (account managers)
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Developed pipeline management tracker to improve business development
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Implemented a Net Promoter Score for customer satisfaction
Results
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Customer retention measured at 10%
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Pipeline process improvements helped staff create additional capacity and exceed targets by 5-10%
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Serves 6,000 + Businesses a year